customer experience

The Dallas Morning News Moves Into The Digital Age

The Dallas Morning News Moves Into The Digital Age

EP 115 | For more than 68 years the Dallas Morning News has called 508 Young Street its home. Now they make the move to the Old Dallas Central Library at the opposite end of downtown Dallas. They leave behind the 325,000 square feet space near Union Station to reorganize in the refurbished and modernized 90,000 square feet space connected to the newly refurbished Statler Hotel. A new history and legend starts here.

Real World Blockchain Use Cases

Real World Blockchain Use Cases

Ep 112 | In this episode we cover the basics of Blockchain and give the listener several analogies for the technology and applying it to real-world business cases. We also talk about Ethereum and the advantages of the popular technology. This is a good place to start on your Blockchain journey as well as good place to pick up so repeatable and useful nuggets to help in our Blockchain discussions.

Winning Moments That Matter

Winning Moments That Matter

EPISODE 111 | Dustin Engel is the leader of the Advanced Media Team (data activated media) and the Analytics and Data Science Team at PMG Advertising Agency. In this episode we talk about is journey from aspiring Marine Biologist to a career in Digital Marketing. We get his perspective on many aspects of digital disruption, including beacons, Apple's next big move, airline fee's and late fee's. 

3 Reasons Why Blockchain Will Disrupt Customer Experience

3 Reasons Why Blockchain Will Disrupt Customer Experience

EPISODE 110 | Chief Digital Officer, Mirza Chughtai @mkchughtai and I discuss the implications of Blockchain disrupting customer experience across all industries. We also talk about the fundamental disconnect in many organizations trying to take on digital transformation in their companies and trying to adapt to the new digital world. Most companies are still hiding behind their operational inefficiencies and they are not changing their baseline operations to create and support a new digital identity that aligns to their value propositions.